RecoveryOne and Cigna Team Up to Provide Virtual Physical Therapy for Musculoskeletal Conditions

Solution is now available to nearly two million Cigna customers working in small and mid-size companies

WALNUT CREEK, Calif., June 16, 2021 /PRNewswire/ — RecoveryOne, a leading innovator in evidence-based solutions that personalize and improve the path to recovery from musculoskeletal (MSK) conditions, today announced a virtual physical therapy solution targeting musculoskeletal (MSK) conditions and injuries is now available to nearly two million Cigna customers. This MSK Solution, available to Cigna’s employer clients with under 500 employees effective immediately, makes it easier for customers to access physical therapy evaluations, personalized recovery plans and personal behavior support coaching to maximize engagement. Cigna is the first health plan to pilot and rollout the use of RecoveryOne as a consumer tool. Further, this represents the first virtual MSK-related program offered by any U.S. health plan as a standard solution that is designed to improve the cost and quality of care at scale.

With the launch of this solution, RecoveryOne and Cigna deliver differentiated value that aligns with both companies’ commitment to harness virtual options to change the way customers and patients interact with the healthcare system, including their providers. RecoveryOne is the only full-body, virtual solution supported by 200+ proprietary clinical pathways. The company’s proprietary, claims data-driven approach to identifying, enrolling, and engaging members with MSK needs targets and accelerates improved outcomes, empowering more people to reach the best recovery possible for their MSK condition.

“Cigna customers want access to quality care, when and where they need it – and that is what the RecoveryOne virtual physical therapy solution offers,” says Bruce Grimm, Senior Vice President, Cigna, who leads the company’s small and mid-size book of business. “At Cigna, we are committed to pursuing innovative opportunities like this one with RecoveryOne MSK that helps us deliver on our mission to deliver more affordable, predictable and simple health care to those we serve.”      

Mark Luck Olson, CEO of RecoveryOne, added, “RecoveryOne envisions a future where no one’s health or life is compromised by treatable MSK pain. For every person we touch, our human-centered, technology-enabled approach makes best-in-class care delivery more accessible, affordable, and consistently successful from head to toe.  We are excited to work with Cigna to make this mission a reality for so many people needlessly living in pain.”

About RecoveryOne
RecoveryOne is a recovery-focused virtual physical therapy care solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology. RecoveryOne reimagines conventional physical therapy by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit and follow us on LinkedIn.